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Shipping and Returns

Shipping costs per order:

United Kingdom:
First Class: £3.50
Second Class: 2.75
Free shipping on orders over £50!
Europe: £6.99
International:£10.00
 Please allow 14 days for shipping and delivery.

Returns:

Not every item will be right for you, we do accept returns. It is the buyer's responsibility to post and return the item within 15 days of receiving it; please retain your proof of posting.  Our full policy is below.

Please fill our these questions and put them inside the package:

Name:

Order Number:

Items for return:

Quantity:

Items for exchange:

Quantity:

Reason:

 

Then post it too:

Unit 33,

Leafield Industrial Estate

Corsham

Wiltshire

SN13 9RS

 

Full policy:

 

Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must fill out the form in our shipping and returns section and post your item back to us with this enclosed.
If your item arrived damaged or broken from our error please state this on the form when you send it back.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again, it may take a while for your refund to process, if its been a more than two weeks, then please contact us at info@poppydaisy.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@poppydaisy.com and send your item back to us filling out the form in our shipping and returns sections.

Shipping
To return your product, you should mail your product to:  
PoppyDaisy
Unit 33,
Leafield Industrial Estate
Corsham
Wiltshire
SN13 9RS
United Kingdom - See more at: http://www.poppydaisy.com/#sthash.Xlco9JJd.dpuf
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an expensive order, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

 

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